The agent we install on your machines is also a door
On 3 August, CISA added CVE-2026-18577 to its exploited-vulnerabilities catalogue with a deadline of the 6th. It is a flaw in the console many IT providers use to manage their customers' machines, and it arrived as the incomplete patch for another flaw published two days earlier. The vendor found out through a rise in licensing issues, not a security alert. Access was not granted by malware: the attackers used the product's own remote-control feature and left a tunnel behind so they would still be inside after the console was cut off. We are a managed services provider, and this post is about what that means for the people who hire us.
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