✓ Response < 15 minutes

IT Support 24/7: Your dedicated technical team always available

24/7 Helpdesk in Spanish proactive monitoring and assigned senior consultant. We resolve incidents before they impact your business.

24/7 helpdesk in native Spanish
Proactive monitoring of critical infrastructure
Dedicated senior consultant per client
99.9% availability SLA guaranteed

📞 Request Support

IT Support 24/7: Your dedicated technical team always available

Measurable results

Real metrics from our IT support

-70%

Reducción de incidentes

Monitorización proactiva previene problemas antes de que ocurran

< 15min

Tiempo respuesta

Tiempo medio de respuesta a tickets críticos

99.9%

SLA garantizado

Disponibilidad de sistemas críticos asegurada

What's included in IT support 24/7?

📞 Help Desk 24/7

Helpdesk always available to resolve user incidents: access problems, configuration, software, hardware. Single channel (phone, email, portal) with guaranteed response < 15 minutes for critical issues.

👨‍💼 Assigned Senior Consultant

Dedicated expert who knows your infrastructure, processes and needs. Single point of contact for strategic decisions, major changes and IT roadmap. Monthly review meetings.

📊 Proactive Monitoring 24/7

Tools that monitor servers, networks, applications and critical services 24/7. Automatic alerts before users report problems. Preventive incident resolution.

🔧 Preventive Maintenance

Security updates, patches, performance optimization and system cleanup. Tasks scheduled during non-critical hours. Reduction of unexpected failures.

🚀 Change Management

Structured process for infrastructure changes: request, impact assessment, planning, execution and rollback if necessary. Zero unplanned changes.

📈 Executive Reports

Monthly dashboard with availability metrics, resolution time, tickets by category, trends and recommendations. Complete visibility for management.

🔐 User Management

User creation, deletion and modification in systems (Active Directory, Microsoft 365, applications). Automatic provisioning and deprovisioning when employees leave.

💾 Backup Management

Daily backup verification, monthly restoration tests and secure storage. We guarantee your backups work before you need them.

🎓 User Training

Customized workshops for teams on tools, security best practices and efficient system use. Reduces tickets due to lack of knowledge.

The problem

IT without support = hidden risks and costs

60% of SMEs don't have professional IT support. When something fails, you waste time looking for solutions, pay expensive hourly services or simply work with slow systems. A downed server or critical issue costs you hours of productivity, lost sales and team stress.

⚠️ Hidden cost: 5 hours/month of downtime × €200/hour = €1,000/month. Not counting lost productivity and opportunities.

The solution

24/7 IT Support: guaranteed peace of mind

Always available helpdesk, proactive monitoring that solves problems before you notice them, assigned consultant who understands your business and preventive maintenance. Reduce incidents by up to 70% and ensure 99.9% availability.

✅ Guarantees: Response < 15 minutes, 99.9% SLA, dedicated consultant, 24/7 monitoring, monthly reports.

Support levels included

Complete coverage for all types of incidents

🥇

Level 1: Helpdesk

Immediate resolution of basic incidents: password resets, application configuration, access problems. Response < 15 minutes. Resolution in 1-2 hours.

🥈

Level 2: Technical Experts

Complex infrastructure problems: servers, networks, databases, integrations. Response < 1 hour. Immediate escalation to specialists.

🥉

Level 3: Senior Consultant

Strategic consulting, architectural changes, system optimization. Assigned consultant knows your infrastructure and roadmap.

Resolved support cases

Real examples of how we help our clients

💥

Critical recovery in minutes

Client: Retail with downed point of sale
Incident: POS server down during business hours (Friday 6pm)
Resolution: Automatic alert detected failure. Team identified cause (full disk) in 5 minutes. Automatic cleanup and service restored in 12 minutes. Zero sales loss.
Result: Without support: 2 hours of downtime = €4,000 in lost sales. With us: €0 losses.

📊

Proactive optimization

Client: Consulting firm with slow server
Problem: Application server with degraded performance (not yet noticed)
Resolution: Monitoring detected CPU increase. Consultant identified cause (orphan process) and optimized configuration before users noticed slowness.
Result: Downtime prevention. 40% improved performance. Users never noticed the problem.

🚨

Attack automatically blocked

Client: Service company
Incident: Ransomware attempt detected on an endpoint
Resolution: Defender (monitored 24/7) blocked execution. Team isolated device in 3 minutes and verified no propagation. Complete cleanup in 30 minutes.
Result: Zero impact. No downtime. No data loss. Compared to companies without support: days of inactivity and complete data loss.

🔄

Seamless migration

Client: Accounting firm migrating to Microsoft 365
Project: Complete email and file migration with 0 downtime
Execution: Assigned consultant planned migration during non-critical hours. Team executed batch migration over 2 weeks. Users trained. Extended support during migration.
Result: 100% successful migration. Zero downtime. All users operational from day 1. High team satisfaction.

Why choose our IT support?

🇪🇸

Support in Your Language

Native technical team. No language barriers, clear and fast communication.

📞

Guaranteed Response

Clear SLA: response < 15 minutes for critical, < 4 hours for normal. Guaranteed by contract.

👤

Dedicated Consultant

Same consultant assigned all year. Knows your infrastructure and needs. Guaranteed continuity.

🔮

24/7 Monitoring

Professional tools that continuously watch your systems. We detect and resolve before you notice the problem.

IT Support 24/7: Help desk and proactive management in all cities

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