Your Teams chats are not in your backup
Microsoft 365 Backup protects three workloads: OneDrive, SharePoint and Exchange Online. Teams chat is none of them. And on the limitations page of one of the most widely deployed third-party tools, individual and group chats appear in the list of what is not backed up. Where a Teams message actually lives according to Microsoft's own documentation, why a retention policy preserves but does not restore, the 21 days it takes a deleted message to reach the SubstrateHolds folder, and the six questions we ask of a company's Microsoft 365 backup before touching anything.