✓ Response < 15 minutes

IT Support 24/7: Your dedicated technical team always available in Madrid

24/7 Helpdesk in Spanish proactive monitoring and assigned senior consultant. We resolve incidents before they impact your business. Professional IT support and IT maintenance services in Madrid available 24/7.

24/7 helpdesk in native Spanish
Proactive monitoring of critical infrastructure
Dedicated senior consultant per client
99.9% availability SLA guaranteed

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IT Support 24/7: Your dedicated technical team always available

Measurable results

Real metrics from our IT support and IT maintenance services in Madrid

-70%

Incident reduction

Proactive monitoring prevents problems before they occur

< 15min

Response time

Average response time to critical tickets

99.9%

Guaranteed SLA

Critical systems availability ensured

What's included in IT support 24/7?

Complete IT support and IT maintenance services available in Madrid and surrounding areas

📞 Help Desk 24/7

Helpdesk always available to resolve user incidents: access problems, configuration, software, hardware. Single channel (phone, email, portal) with guaranteed response < 15 minutes for critical issues.

👨‍💼 Assigned Senior Consultant

Dedicated expert who knows your infrastructure, processes and needs. Single point of contact for strategic decisions, major changes and IT roadmap. Monthly review meetings.

📊 Proactive Monitoring 24/7

Tools that monitor servers, networks, applications and critical services 24/7. Automatic alerts before users report problems. Preventive incident resolution.

🔧 Mantenimiento Preventivo

Security updates, patches, performance optimization and system cleanup. Professional IT maintenance in Madrid with scheduled tasks during non-critical hours.

🚀 Change Management

Structured process for infrastructure changes: request, impact assessment, planning, execution and rollback if necessary. Zero unplanned changes.

📈 Executive Reports

Monthly dashboard with availability metrics, resolution time, tickets by category, trends and recommendations. Complete visibility for management.

🔐 User Management

User creation, deletion and modification in systems (Active Directory, Microsoft 365, applications). Automatic provisioning and deprovisioning when employees leave.

💾 Backup Management

Daily backup verification, monthly restoration tests and secure storage. We guarantee your backups work before you need them.

🎓 User Training

Customized workshops for teams on tools, security best practices and efficient system use. Reduces tickets due to lack of knowledge.

The problem

IT without support = hidden risks and costs in Madrid

60% of SMEs don't have professional IT support. When something fails, you waste time looking for solutions, pay expensive services by the hour, or simply work with slow systems. A downed server or critical problem costs you hours of productivity, lost sales, and team stress. Businesses in Madrid need professional IT support and IT maintenance to avoid these problems.

⚠️ Hidden cost: 5 hours/month of downtime × €200/hour = €1,000/month. Not counting productivity loss and opportunities.

The solution

24/7 IT Support: guaranteed peace of mind in Madrid

Helpdesk always available, proactive monitoring that solves problems before you notice them, assigned consultant who understands your business, and preventive maintenance. Reduces incidents by up to 70% and ensures 99.9% availability. Our IT support and IT maintenance services in Madrid guarantee your business continuity.

✅ Guarantees: Response < 15 minutes, SLA 99.9%, dedicated consultant, 24/7 monitoring, monthly reports.

Support levels included

Complete coverage of IT support and IT maintenance for businesses in Madrid and surrounding areas

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Level 1: Helpdesk

Immediate resolution of basic incidents: password resets, application configuration, access problems. Response < 15 minutes. Resolution in 1-2 hours.

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Level 2: Technical Experts

Complex infrastructure problems: servers, networks, databases, integrations. Response < 1 hour. Immediate escalation to specialists.

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Level 3: Senior Consultant

Strategic consulting, architectural changes, system optimization. Assigned consultant knows your infrastructure and roadmap.

Resolved support cases

Real examples of how we help our client businesses with IT support and IT maintenance in Madrid

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Critical recovery in minutes

Client: Retail with downed point of sale
Incident: POS server down during business hours (Friday 6pm)
Resolution: Automatic alert detected failure. Team identified cause (full disk) in 5 minutes. Automatic cleanup and service restored in 12 minutes. Zero sales loss.
Result: Without support: 2 hours of downtime = €4,000 in lost sales. With us: €0 losses.

📊

Proactive optimization

Client: Consulting firm with slow server
Problem: Application server with degraded performance (not yet noticed)
Resolution: Monitoring detected CPU increase. Consultant identified cause (orphan process) and optimized configuration before users noticed slowness.
Result: Downtime prevention. 40% improved performance. Users never noticed the problem.

Why choose our IT support?

The best IT support and IT maintenance in Madrid with professional teams

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Support in Your Language

Native technical team. No language barriers, clear and fast communication.

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Guaranteed Response

Clear SLA: response < 15 minutes for critical, < 4 hours for normal. Guaranteed by contract.

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Dedicated Consultant

Same consultant assigned all year. Knows your infrastructure and needs. Guaranteed continuity.

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24/7 Monitoring

Professional tools that continuously watch your systems. We detect and resolve before you notice the problem.

IT Support & IT Maintenance in Madrid - Your dedicated technical team

Contact us to learn about our IT support and IT maintenance services in Madrid and surrounding areas. Guaranteed response in less than 15 minutes.

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FAQ

Frequently Asked Questions about IT Support 24x7 in Madrid

Answers to the most common questions about our services in Madrid

1 Do you offer IT Support 24x7 in Madrid?

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Yes, we provide professional IT Support 24x7 services in Madrid and surrounding areas. We have coverage across Madrid with local teams and 24/7 support.

2 What are the prices for IT Support 24x7 in Madrid?

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Pricing for IT Support 24x7 in Madrid varies according to each company's specific needs. Contact us for a free consultation and personalized quote.

3 What is the response time for IT Support 24x7 in Madrid?

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We offer 24/7 support for IT Support 24x7 in Madrid with guaranteed response times according to the contracted SLA. Contact us for more information about our service levels.

4 Do you have local teams in Madrid?

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Yes, we have local teams and resources in Madrid and surrounding areas to provide IT Support 24x7 with maximum quality and fast response times.